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Lesson 5 – Talking about the Customers

Course Overview

In this course, we will talk about the customers. You will learn how to offer a service, respond to your customer requests, apologize and take customer orders.

Improve your English skills

  • Talk about clothes, colors and sizes.
  • Ask for refunds and exchanges
  • Complain about merchandise
  • Fill out a merchandise return form

Focus on Grammar

We will learn the Simple Present Tense and demonstrative pronouns: This, That, These, and Those

 

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